Purchases & Returns

 Because every mineral specimen is unique, returns require prior authorization.

If you are dissatisfied with your purchase for any reason other than shipping damage, please contact us within 7 calendar days of delivery.

If a return is approved:

• The specimen must be shipped within 14 calendar days of delivery.
• The specimen must be returned in the same condition in which it was received.
• Tracking information is required.
• Insurance is required for returns valued over $100.

Return shipping costs are the responsibility of the customer 

unless the return is the result of our error.

Refunds will be processed after the returned specimen has been received and inspected.

Package each specimen individually, preferably in the originally packaging and ToD box. Make sure there is sufficient padding in all directions (like a bird’s nest and then covered) until a minimum of 1 inch of padding is built up on all sides and that there is no movement of the specimen in the box. 

Remember to include all labels and any other documentation included. 

Place the boxed specimen in a larger shipping box with at least 1 inch of padding of crushed newspaper, Styrofoam peanuts, or bubble wrap between the specimens and the package walls on all sides. This ensures compliance with USPS and UPS regulations. 

Do not reuse the box the minerals were shipped in if there is ANY evidence of crushing or damage.

Failure to follow any steps above will result in invalidating the shipping insurance, preventing any claims for damage. You, the shipper, assumes all responsibility for potential damage. 

Upon receipt of the returned specimens, a credit will be made on your purchase. If the original purchase was made with a credit card, a credit will be processed to the same card.